Understanding and managing internal conflicts
and ethical dilemmas

Workshop conducted by: Dr. Charles Lam

Information & Management Systems
email: clam@kamching.com
website: clam@kamching.com/clam
 

*************** a few slides of the seminar ************

Purpose of the seminar

• see a big picture; ethics as an integrative subject
• understand internal conflicts better -> resolve them more calmly, with less stress; not to act irrationally;…believe there is always a way out!
• learn how to manage guilty feeling (too little/too much) facing problems
• understand many others are experiencing the same (or worse) conflicts as you; you are not alone!
• understand how to apply ethical theories
• overall, be a wiser ethical decision maker

Scope of the seminar
 

• cross boundaries: countries, ethnic cultures, work natures, etc; business management, human behaviour, philosophy, theology
• little on what companies should do or not i.e. corporate social resp.(CSR)
• little on how to make the society more ethical
• concentrate on internal feelings, decision processes of private individuals, employees, middle management, top management
• ways to manage internal conflicts/ethical dilemmas systematically

Flow of seminar
 

• explore some terms to prepare the mind
• study roles, and role conflicts as internal conflicts
• explain ethical dilemma may occur at different stages in decision making
• Stage I--ethical problem awareness and understanding; Stage II--generating ethical alternatives; Stage III--evaluation and ethical choice
• from ethical choice to action; from action to review; conclusions
• reflection, cases and personal sharing along the way

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