Conducted by: Dr Charles Lam, DBA, MBA, CEng, MIEE Email for enquiry: clam@kamching.com Information & Management Systems

1. Understanding macro and micro environmental changes--regulatory, technological, economic, social, cultural and ethical--their mutual influences and impacts on organisations (intra-organisational dimensions). The need for anticipative and pro-active strategies, as well as responsive ones.

 

2. Stakeholders analysis--supply-side, demand-side and neutral stakeholders. Responsibilities and ethics of suppliers. Rights and concerns of users. Roles and functions of neutral stakeholders, including the Government.

 

3. Needs-driven cost-effective technology adoption strategies. What organisational needs can different products and services satisfy. Asking intelligent questions. Improving from ‘magic box’ approaches and linear thinking. Minimising over-provision, wastages and confusion generated by technical jargon.

 

4. Analysing components of a communications channel from one end to the other. Refocusing on human users instead of terminals as senders and receivers. Managing electronic and non-electronic information flows. Matching other flows between and within organisations--materials, money, documents, goods, etc.

 

5. Information infrastructure/ society changes, impacts and different organisational responses. How to go from today’s situation to the future--moving step by step instead of making radical changes.

1. Contents will be enhanced from a teaching package (titled: The role of telecommunications services in an information society) ((http://www.ofta.gov.hk) sent in September 1999 to all secondary schools in Hong Kong. Dr Charles Lam is the convenor and chairman of the editorial committee.

2. Course contents can be tailor-made to suit the needs of the organisation or the industrial sector concerned.

3. Each area above will take 2 to 3 hours of training time, depending on the amount of trainer-participants interactions desired.